October 2021

Operations Assistant – Nairobi, Kenya

About Aquaya

The Aquaya Institute (Aquaya) is an independent, non-profit research and consulting organization dedicated to safe, equitable, and sustainable water and sanitation in developing countries. Our mission is to improve public health by reducing the burden of waterborne diseases. Aquaya was established in 2005 to provide development agencies, governments, and implementing organizations with a trustworthy and agile resource for conducting rigorous research, experimentation, and evaluation.

Aquaya has completed projects spanning public health, economics, technology development, and social entrepreneurship in over 20 countries of Africa, Asia, and Latin America. We have published or contributed to over 30 peer-reviewed research articles and produced numerous other reports and publications.

Aquaya maintains an office in Nairobi, Kenya. Staff members are also located in the US, Europe, and other African countries. Many of our projects are carried out in collaboration with academic research groups and expert consultants.

About the Operations Assistant position

We are recruiting an Operations Assistant for a full-time position based in Nairobi. The Operations Assistant will report to Aquaya’s Senior Operations Manager and will support human resources, legal/governance, technology, and safety needs. We are searching for an individual who is detail-oriented, has excellent communication skills, and is eager to learn new methods and technologies. The ideal candidate will demonstrate experience in managing multiple, unrelated activities simultaneously, a high skill level and passion in navigating technology (Microsoft Office, online software, equipment, data security), and comfort with numbers. The Operations Assistant will be responsible for supporting the Senior Operations Manager with the following key activities:

  • New recruitment, onboarding, and training
  • Maintaining and updating benefit accounts (health insurance, pensions, etc.)
  • Payroll and time tracking
  • Contracts and policies, internal and external
  • Tracking equipment, subscriptions, and licenses
  • Updating and disseminating safety information
  • Other projects as needed

Criteria for the position

The following qualifications are necessary for this position:

  • Bachelor’s degree – preferably in finance, law, data science, or environmental science.
  • 2+ years of experience working in administration or operations.
  • Experience working with non-profit organizations.
  • Strong numeracy and analytical skills.
  • Advanced Excel Workbook and technology skills required.
  • Good problem-solving and time management skills.
  • Highly organized and detail-oriented.
  • Commitment to living in Nairobi on a full-time basis. Working remotely or maintaining a part-time residency in Nairobi are not options for this position.
  • Fluency in English.

We are also looking for the following skills and attributes:

  • Interest in learning new technologies and data security.
  • Previous work experience working with staff from other countries.
  • Strong work ethic and a commitment to delivery.
  • Excellent verbal, written, and interpersonal communication skills
  • Outstanding organization and time management skills, with an attention to detail and an ability to establish systems to manage constant flows of information and deliver on deadlines.
  • Proven ability to work closely with a small team and to successfully manage multiple and changing priorities in a fast-paced, dynamic environment, while maintaining a positive and productive attitude and a good sense of humor!

Compensation and Benefits

This is a full-time position, with an initial 3-month probationary period. Aquaya offers competitive salaries that are commensurate with experience. Benefits include medical insurance and enrollment in a pension plan.

To apply for the Operations Assistant

Please submit your resume via e-mail to jobs@aquaya.org along with a thoughtful cover letter. The deadline for submissions is October 11, 2021. There will be an additional screening survey and activity once your resume is received.

In your cover letter, please explain why you are interested in Aquaya’s mission and activities. Please also tell us why your skills, background, and accomplishments make you the ideal candidate for this position, specifically highlighting your experience.


Please note that we will not consider applications without a cover letter. In your e-mail subject line, please specify “Operations Assistant 2021”. No phone calls, please.

(to begin no later than November 2021)

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